Loading cart contents...
SHIPPING
Order processing times for ‘in-stock’ items is 1-3 working days.
Order processing times for ‘pre-order’ items is 2-6 weeks.
Shipping costs are added at the check-out, based on the customer’s shipping address in accordance with relevant quotation updated from time to time by the shipping service providers. Clayful is not responsible for delivery times, they are the sole responsibility of the shipping service providers. Indicative delivery times of the shipping service for small packages as of January 2024:
Finland (Posti): from €7, delivery time 1-3 working days, free shipping on orders over €150.
Latvia, Lithuania, Estonia (Posti): from €10, delivery time 1-5 working days, free shipping on orders over €300.
UK, Norway (UPS): from €10, delivery time 5-7 working days, free shipping on orders over €300.
EU (GLS, UPS, Posti): from €9.90, delivery time 5-7 working days, free shipping on orders over €300.
Switzerland (UPS): from €19.90, delivery time 5-7 working days, free shipping on orders over €300.
USA (UPS): from €24.90, delivery time 5-10 working days, free shipping on orders over €350.
Hong Kong (UPS): from €25.90, delivery time 5-10 working days, free shipping on orders over €350.
Other countries (GLS, UPS): from €34.90 delivery time 3-10 days.
The exact shipping cost for the order is calculated automatically after all desired items are placed in the cart. All parcels are sent with a tracking number. By default they are sent to the closest parcel collection point (according to shipping services’ suggestion, based on customer’s delivery address). If you wish your parcel to be delivered faster and/or to your home address please add a suitable Delivery Upgrade to your cart. Feel free to contact me at shop@clayful.design for delivery times estimate specifically to your location.
Pick-up from Clayful studio or Maria 01 (Lapinlahdenkatu 16, 00180 Helsinki) is possible by appointment.
Clayful is not liable for any delays or unexpected additional expenses you may incur due to postal or customs services.
Delivery times shown above are approximate, they are based on post service providers’ estimates and do not include possible customs clearance times.
SHIPPING ACCIDENTS and CUSTOMER GUARANTEE
Great care is taken in packaging the orders. But porcelain wares are fragile, and breakages can happen. If you receive an item broken or otherwise damaged in shipment, please send us an email with the detailed description and clear photos of the box, product in the box and closeup of the damage to shop@clayful.design within 5 days. We will inspect the problem and, in case the claim is approved, arrange a replacement free of charge as soon as possible.
If the box has external damage, you must report it directly to the carrier.
RETURNS and REFUNDS
If for some reason you are not happy with the item you have received, you have a right to return it. Please contact us within 14 days from the delivery date and send the items back (at your own expense) within 21 days from the delivery date. Once we get the package and inspect the items, we will issue a refund minus delivery and payment processing fees. To be eligible for refund the product must be unused, in the same condition as it was upon receipt, and all the parts of the product must be included in the package.
Please make sure to pack the items well and ship via trusted shipping company as we will not refund the items that get lost on the way or arrive broken.
Please note that custom made products (products that are made or altered according to customer’s wishes) and sale items are not eligible for refund unless they are damaged or defective.
UNCLAIMED PACKAGES
In case an order returns to Clayful as unclaimed package (for example, a package was not picked up from a post office within the parcels storage timeframe, or delivery failed due to a mistake or incomplete information in recipient’s contact details or some other reason beyond Clayful control), a refund will be made automatically. Shipping fees, both to the customer and return, will be deducted from the refund.