PRIVACY POLICY

last updated on 28^th of September 2023.

Clayful (“we”, “us”) is committed to ensure that our customer’s privacy is protected. This Privacy Statement describes our policies regarding the processing of personal data of users of our online services (“you”), as well as their rights associated with this data. Please read this information carefully.

We collect and process your personal data only to extent necessary for fulfilling the purposes described in this statement. By using our online services, you agree to the collection and processing of your personal data according to this policy.

WHAT DATA WE COLLECT

We may collect the following data:

Personal data, such as your first name, last name, email, postal address, phone number.
Order information, such as your order of products and purchase history. We do not process your payment details, as this is handled by a third-party payment service provider.
Usage data, such as your device type, IP address, browser type, date and time of your visit, what pages of the website you have visited and how much time you spent there.
Preference data, such as information about which products and services that you have indicated an interest in.
Communication data, when you contact our customer support, or otherwise communicate with us.

HOW WE COLLECT PERSONAL DATA

You provide us with most of the data we collect. We collect data when you:

Register online or place an order for any of our products or services.
Use or view our website (data collected through the use of cookies or similar technologies).

WHY WE USE PERSONAL DATA

Collected data may be used:

To provide access to the site and enhance user experience
To manage and fulfil your order
To provide customer service, and handle potential claims
For bookkeeping purposes
For analytics, such as product, market, and customer analysis
For marketing purposes. We may send relevant news and offers to you unless you have opted-out of receiving such communication. Our marketing may take place by email, ads and communication on our website and/or through our social media channels. You may always opt-out of receiving marketing emails by unsubscribing from our mailing list. Unsubscribe link will be placed at the bottom of each marketing email we may send.

Our legal basis for processing your personal data is that it is necessary to fulfil our agreement with you and to comply with our legal obligations. Also, it is our legitimate interest to provide you with a pleasant user experience and develop our business.

SHARING AND DISCLOSURE OF PERSONAL DATA

Collected data may be shared with third parties, such as our service providers but only to perform tasks on our behalf and only to the extend this is necessary to provide our products and services to you. For example, we share your personal details with a shipping company so that your order can be delivered.

We also use third party services for payment processing. We do not collect or store your payment details, they are transferred directly to the payment processor Stripe, who ensures the secure handling of payment information. Their use of personal information is governed by their privacy policy that can be found here.

Collected data will not be shared with third parties for sales, marketing, or research purposes.

Collected data may be disclosed to third parties in case applicable law requires the disclosure of personal information, for example, at the request of an authority, or in case the disclosure is necessary to guarantee the rights and security of our service, for example in case of fraud.

Generally, we do not transfer personal data outside the EU/EEA. If data is transferred outside EU/EEA, we will ensure an adequate level of protection of personal data.

RETENTION OF PERSONAL DATA

Collected data may be stored for as long as it is necessary to fulfil the above mentioned purposes.

We take care of the secure processing of personal data with appropriate security measures. Personal data is protected from unauthorized access, loss, and disclosure.

YOUR RIGHTS IN REGARDS OF YOUR PERSONAL INFORMATION

We are committed to protecting the privacy of users of our services and would like to make sure you are fully aware of your data protection rights. You are entitled to the following:

view your personal information that we have collected
request correction of any information you believe is inaccurate. You also have the right to request completion of the information you believe is incomplete
request erasure of your personal information (to the extent that is possible within the framework of other legislation)
restrict the processing of your personal data, under certain conditions
object to processing of your personal data, under certain conditions
transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us at ksenia@clayful.design

If you think that we have processed your personal data in a manner that is not in accordance with the data protection law, we hope that you contact us, so that we can provide answers and correct any misunderstandings. You have the right to lodge a complaint to the relevant data protection authority.

Our website uses cookies. A cookie is a small text file that is placed and stored on your device in order to remember information about you, such as your language preference or what you have put in your shopping cart. These cookies are set by us, and they are necessary for the operation of the basic functions of our website. We also use third-party cookies for our advertising and marketing efforts.

We use cookies and other tracking technologies for the following purposes:

To recognize you on our website and remember your previously selected preferences. These could include your location and language preference.
To ensure our website performs as expected (for example, cookies allow to remember what items were placed in the cart).
To track your behaviour and compile visitors’ statistics, such as how many people have visited our website, what devices and browsers they use, how long they spend on our website, what page they look at etc. These statistics is anonymous, it helps us to constantly improve our website. We may share some limited aspects of this data with third parties for advertising purposes.
Some of our pages offer to share content through various social media platforms. If you take this opportunity, you may be sent cookies from their websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

You can opt-out of cookies (except strictly necessary ones) by clicking on the “No thanks” button on a Cookie Consent Banner.

Please note that if you do not allow cookies on your computer, some of our website features may not function as expected.

EXTERNAL LINKS

Our website contains links to other websites. If you click on a link to another website, you will be directed to a third-party website. We have no control over and assume no responsibility for the content or privacy policy of third parties’ websites. We strongly advise you to read the privacy policy of every website you visit.

RIGHT TO CHANGE

We reserve the right to make changes to our privacy policy at any time. We will notify you of any changes by posting updated Privacy Policy statement on this page. Changes are effective when they are posted on this page.

For further information about shopping on www.clayful.design, please read our Terms and Conditions.

If you have any questions about our privacy policy, the data we store on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.